Return and Refund Policy

At Dreamknit, we strive to ensure that you are satisfied with your purchase. Please review the following policy carefully as it applies to both digital and physical products purchased from Dreamknit.

1. Digital Products

Due to the nature of digital products, all sales are final. Once a digital product (e.g., knitting pattern, digital design tool) has been downloaded or accessed, it is non-returnable and non-refundable. Please ensure that you carefully review the product details and any previews available before making your purchase. If you have any issues or questions about the digital products, please contact our customer support team at hello@dreamknit.no

2. Physical Goods

For physical goods purchased through Dreamknit (e.g., yarn), the return, refund, and exchange policy is governed by the individual yarn supplier's terms and conditions. Dreamknit is not responsible for handling returns, refunds, or exchanges of physical goods. If you need to return or exchange a physical product, you must contact the relevant yarn supplier directly, and the return must follow their policies. Below is the list of our yarn partners, along with links to their individual return policies:

 

Yarn Supplier	Policies
HipKnitShop	Returns and exchanges Terms and conditions
Un-Told	Refund Policy Terms of service
Dale Garn Du Store Alpakka	Returns and exchanges Terms and conditions

 

Please review the return, refund, and exchange policies of each yarn supplier before making a purchase.

3. Returns Process for Physical Goods

If you need to return a physical product, please follow the steps below:

1. Contact the Yarn Supplier: Reach out to the relevant yarn supplier to initiate the return process and inquire about their specific requirements.

2. Return the Product: Follow the yarn supplier’s instructions for returning the product. Ensure that the item is in its original condition and packaging, if applicable.

3. Return Shipping Costs: You, the purchaser, are responsible for all return shipping costs unless otherwise stated in the yarn partner's return policy. Dreamknit does not cover the cost of returning physical goods. Please ensure that you are aware of your chosen yarn supplier's return policy regarding shipping costs.

4. Refunds: Refunds for physical goods are issued according to the yarn supplier’s terms once the returned product is accepted.

4. Non-Refundable Items

The following items are non-refundable:

• Digital products that have been accessed or downloaded.
• Any physical goods returned outside of the yarn supplier’s specified return window or that do not meet the yarn supplier’s return criteria.

5. Damaged or Defective Products

If you receive a damaged or defective physical product, please contact the relevant yarn supplier immediately. The yarn supplier will determine whether the item qualifies for a return, exchange, or refund based on their policies.

6. Contact Us

If you have any questions or need assistance, please feel free to contact our customer support team:

• Email: hello@dreamknit.no